How a Job Moves From New to Invoiced
For admins and office staff · Updated 24 Sep 2026
Every job follows a set order of statuses, from New through to Invoiced and Closed. Deployr doesn't ask you to pick a status from a list: the job page offers the one next step, and anything else is a deliberate move.
The Next Step
On the job page, the dark button at the end of the head is the job's next step. It says what it does, for example Schedule, Mark on Site, Complete Job or Create Invoice (Mark Invoiced for a job already invoiced from Invoices). Choose it and the job moves on, with a line in its Audit History.
With Deployr's built-in statuses the order is New, Scheduled, Dispatched, Accepted, Travelling, On Site, Work Completed, Ready for Review, Ready to Invoice, Invoiced and Closed.
- A job in New or Unassigned offers Schedule until it has a technician and a date.
- A job reaches Invoiced when its invoice is created from the job page. A job already invoiced from Invoices offers Mark Invoiced instead, which moves it to Invoiced without a second invoice. See Finish a Job and Invoice It.
- Close Job comes after Invoiced, and asks before it closes the job.
On the Jobs Board
Jobs shows every open job as a ticket in the lane of its status: Needs a Tech, Scheduled, In the Field, Held, Done and To Invoice. Turn on Show Finished to see invoiced, closed and cancelled jobs as well.
Drag a ticket into the next lane, or use its Move To… button, to move it on. A move in order goes straight through. A move out of order is refused, and the notice says where the job can go from where it stands. On a phone, dragging is off: use Move To….
Holding, Resuming and Cancelling
When the work stops, put the job on hold from More on the job page: Put on Hold, Hold for Parts, Hold for the Customer, Hold for a Return Visit or Hold for a Quote, whichever your statuses include. A held job stands in the Held lane.
A held job's next step resumes it where it left off: back to On Site for a job paused, held for parts or held for a return visit, and back to Scheduled (or New, if it was never booked) for one held for the customer or a quote.
Cancel Job… is in More too. It asks first, and once a job is cancelled only an admin can reopen it. An invoiced, closed or cancelled job can't be held or cancelled.
When the Order Is Wrong
Admins can move a job to any status with More, then Change Status…. Pick where it goes under Move To, write the Reason, and choose Change Status. The move and the reason are recorded with who made it. An admin who drags a ticket out of order on the board is asked for the reason the same way.
An override sends no customer messages and creates no invoice. To invoice a job, use Create Invoice, or Mark Invoiced when its invoice is already raised, rather than moving it to Invoiced by hand.
Messages to the Customer
Moving a job to Scheduled can email the customer a booking confirmation, and marking it complete can email a completion notice. Each goes once per job. Switch them on or off on Communications, under Automations, with Use It.
Your Own Statuses
An admin can rename, add and reorder statuses under Settings → The Business → Job Statuses and Types. A status you add stands in the lane of the built-in status before it, and its next-step button reads "Move to" and the status's name.
The Jobs board reads your 500 most recently created jobs.
More in Jobs and the Schedule
- Raise a New JobCreate a job from the Jobs page or the Schedule, what the New Job form asks for, and where the job waits once it's saved.
- Book a Job In and Dispatch a TechnicianBook a waiting job onto a technician's day from the Schedule or the job page, send a crew, repeat a visit, and see who's the best match.
- Finish a Job and Invoice ItMark the work complete, check the job's labour, materials and expenses, create its invoice from the job page, and close the job once it's invoiced.
- Time and Charge Rates on a JobRecord time on a job's Labour tab, see which rate it's charged at, and set rates for one job that re-price its time not yet invoiced.